WHAT WE DO


Odyssey Gaming Services is part of the Federal Group of companies.

Odyssey Gaming Services Pty Limited is a well-respected Licensed Monitoring Operator (LMO) to the Queensland Club and Hotel industry since established by the Queensland Hotels Association in 1998.

Monitoring for reporting and tax assessment purposes is the cornerstone of the gaming industry and Odyssey helps maintain the industry’s integrity as an LMO delivering the pivotal component of government-driven industry compliance requirements, monitoring, maintenance and gaming services.

The Queensland compliance model, on which Odyssey bases its operations, is widely recognised by the international gaming community as one of the most advanced and sophisticated examples of domestic and global best practice.

In addition, Odyssey Gaming Services provides an expanding range of proven, market-leading, in-venue gaming systems, loyalty and membership, and business intelligence solutions.

In December 2017, Odyssey became a wholly owned subsidiary of the Federal Group,  a privately owned family company which operates significant tourism, hospitality, retail, casino and gaming assets in Tasmania, and a national sensitive freight company. Federal Group is the oldest continually operating hotel group in Australia.

 

MARK ANDERSON

Mark Anderson

GENERAL MANAGER

Mark is leading Odyssey Gaming into a new phase of growth through his innovative and entrepreneurial management approach. Mark has over 20 years’ experience as a senior executive and consultant in the Gaming and Hospitality industries. During this time, he was the founding Director of Industry Data Online (IDOL), the leading provider of benchmarking in the Australian club industry, DIY Car Hire, an online car hire business that successfully adopts the ‘Do-It-Yourself and Save’ philosophy and CMP Marketing Services, a boutique consultancy specializing in the provision of market research, strategic marketing and planning. Mark holds a Bachelor of Science (UQ) and an MBA (QUT).


SHARYN CONDREN

Sharyn Condren

CLIENT EXECUTIVE

Sharyn Condren brings a wealth of experience and knowledge to the Sales Team at Odyssey. Commencing her career in hospitality in 1985 on the Gold Coast, Sharyn has since held a number of positions in the service industry from the front line through to management roles. Sharyn has also recently joined the team, leaving a role as the Member Relations Manager at “Q” Clubs Buyers Group, her experience and knowledge enable her to understand your business and grasp your requirements.


Dale Coy

Dale Coy

QLD Sales Manager

Dale has been with Odyssey Gaming for 24 Years, having worked as a Gaming Technician for 13 years in the Gold Coast Region before moving into Sales and then into a Business Development Executive role. Dale is a vital member of the team and commits himself entirely to the success of his clients.


Emily Robie

CLIENT EXECUTIVE

Emily joined Odyssey in 2001 in the Support Helpdesk and became a Training Consultant in 2012. She has since joined the client executive team in Queensland servicing the Sunshine Coast region. Emily has over 14 years’ experience in the gaming industry and brings with her a wealth of knowledge to each venue.


Ben Crowley

Ben Crowley

CLIENT EXECUTIVE

Ben joined Odyssey as a Client Executive for Central Queensland in 2016. Based in Yeppoon, he has a background of over 20 years in client based sales and service industries – most recently in management and business development roles to sectors such as mining, construction and oil and gas infrastructure. Ben brings with him a reputation for building strong and valuable relationships and is well respected for his customer focused approach to business.


Brett Cook

CLIENT EXECUTIVE

Brett joined Odyssey in November 2016 as Client Executive, based in North Qld and more recently moved with his family to manage the Brisbane region. Brett has extensive gaming experience across 2 jurisdictions, working with IGT and Aruze covering most of Qld & Northern NSW. Prior to his 11 years in the gaming and hospitality industries, Brett worked in the FMCG market, covering several roles and regions throughout Australia, working with Bluechip companies Masterfoods, Nestle and Coca Cola Amatil over a 14 year period. Brett has a strong interest in all sports as a participant and spectator, enjoys keeping fit and spending time with his family and friends.


Ian Belford

CLIENT EXECUTIVE

Ian has over 9 years experience in the hospitality industry including Business Development and Territory Manager responsibilities for Reward Hospitality. Ian was also the Bottle Shop Manager at the Fiveways Hotel and the Retail Manager at the Stock Hotel in Toowoomba for 8 years. Ian has lived in Toowoomba for 22 years and has a Bachelor of Education (Primary) majoring in Physical Education form USQ.

Troy Jones

Client Executive

Troy joined the Odyssey team as the Client Executive for North Queensland in 2017 after over 30 years in the hospitality industry. For the past 18 years Troy has been a Club Manager throughout Queensland from the Gold Coast, Tully in North Queensland and Airlie Beach. His vast hospitality experience and long gaming industry association sees him bring a wealth of gaming knowledge to the Odyssey team.

Federal Group logo


Federal Group is a diverse company which operates in the tourism, hospitality, gaming, entertainment and transport industries. The company includes a proud team of more than 2500 people, connected by a shared purpose to create exceptional experiences for their valued customers; driven by the goal of becoming Australia’s most respected service provider.

Federal Group’s history stretches back more than 130 years to 1885, and is proudly Australia’s oldest continually operating hotel group. Since 1990 the company has been owned and operated by the Farrell family, which includes Managing Director and CEO Greg Farrell and siblings John, Julia, Deborah and Jane. Together, they make up Federal Group’s Board of Directors, who are assisted and supported by an outstanding group of executives and team members.

Federal Group is committed to supporting Odyssey Gaming to deliver excellent results for their clients. Odyssey Gaming has a bright future and Federal Group commends the team on its achievements to date.

In addition to Odyssey Gaming, Federal Group has five different businesses which operate out of more than 55 different locations around Australia. This includes Tasmania’s two casinos, Wrest Point and Country Club Tasmania, as well as Network Gaming, which owns and monitors all of the EGMs in Tasmanian pubs and clubs.

Federal Group also owns and operates Vantage Group, which has 12 community pubs and 19 bottle shops. The company’s Tourism division is responsible for their multi-award winning, high end accommodation properties, MACq01 Hotel and The Henry Jones Art Hotel on Hobart’s waterfront, and Saffire-Freycinet on Tasmania’s picturesque east coast.

These businesses are supported by a Corporate team, which includes Technology Services Group and Group Production.

Federal Group is committed to supporting the communities in which it operates and has developed a number of longstanding partnerships with organisations such as Variety the Children’s Foundation, Crime Stoppers, the Heart Foundation and others.

For more information please visit the Federal Group website.