Odyssey's Management Team is an experienced group of individuals whose job it is to manage the day to day departmental operation of our business.
Each member of the Management Team is dedicated to the ongoing delivery of positive Employee and Client outcomes, making the necessary changes to maintain unity and integrity in everything we do.
IT & Installations Manager
Liam is a dedicated Information Technology Professional who has held operational and technical roles in the Queensland Gaming Industry for over 22 years, 19 of those with Odyssey.
Liam plays a key role in the management and delivery of new technology and system integration projects. These include, Odyssey's Wide Area Network, NBN deployment, Wide Area Jackpots, Card Based Gaming and various third-party platform integrations.
Customer Support Centre Manager
Michelle resumed her career with Odyssey in 2013 as a training consultant. Then in 2015, Michelle took on the important role of Customer Support Centre Manager.
Michelle's extensive gaming knowledge and customer service skills gained throughout her many years of working in the Gaming & Hospitality Industry are evident in her understanding of our Client’s needs.
Thanks to Michelle's training and intimate knowledge of Odyssey’s systems, our Customer Support Team are able to provide critical support and advice to hundreds of venues around Queensland on a daily basis.
Gaming Services Manager
Martin joined Odyssey Gaming in 2005 as a Electronic Repair Technician.
Over the years, Martin has played an important role in the advancement of Odyssey's IT Systems, installation processes and Gaming Services improvement. In 2009 he took on the role of IT/Installations Manager, then moved into his current role of Gaming Services Manager in 2019.
Martin is an experienced Information Technology Manager with a demonstrated history of working in the Gambling & Casino Industries.
Group Product Manager
With over 20 years experience in the Gaming Industry, Carmen thrives on customer satisfaction. She has a proven track record of delivering products that meet or exceed our Client’s expectations.
Prior to working as Group Product Manager at Odyssey, Carmen held various roles in Product Management, Support Analytics and Gaming. Carmen holds a Bachelor of Information Technology (Software Development), has Agile Product Manager Certification and a Diploma of Business Management.
David began his career at Odyssey in 1998 as a member of the Support Help Desk. He subsequently moved into to a Support and Operations Management role before becoming Odyssey’s Compliance Manager in 2013.
His hands-on experience with the Support and management of daily monitoring operations has served to enhance David’s understanding of the commercial facets of gaming, whilst always ensuring compliance is maintained in a heavily regulated Industry.
Quality Assurance Manager
Hassan is an experienced Test Manager with a demonstrated history of working in the Investment Management, Gambling & Casino Industries.
Hassan is a well-respected quality assurance professional with a Master of Computer Applications and an advanced Certification from ISTQB as a Test Manager.