Machine Maintenance Services


Our Technicians

Odyssey Gaming provides personalised service for the repair and maintenance of all gaming machines.  Our dedicated technicians are assigned to specific QLD regions to ensure that they can build a rapport with their customer base and understand the requirements of the venues in their area. This ensures that venues are familiar with their Odyssey Gaming technician and, more importantly, that our team member has a good understanding of the venue and its individual service requirements.

The Odyssey Gaming’s Service team is highly trained and qualified.  All of our technicians are licensed as required with the Queensland Office of Liquor & Gaming Regulation (QOLGR).

Spare Parts & Repairs

Each technician is equipped with an extensive range of parts to cater for all brands of gaming machines. Teams are also supported by dedicated Odyssey service warehouses throughout QLD, which hold a wide range of spare parts, and which hand in hand with our in-house Repair Centre allow venues to enjoy a quick service turnaround.

 

Technical Support

Technicians are available 7 days a week from 8am to 10pm daily and are support by the Odyssey Support Centre who will manage your machine service request.

For service requests please contact the Odyssey Support Centre.

Support Helpdesk

Support Contact Details

Phone: 1300 765 437
Email: odyhelpdesk@odysseygaming.com

Support Hours

Monday to Thursday: 8:00am to 12:30am
Friday: 8:00am to 1:30am
Saturday: 9:00am to 1:30am
Sunday: 9:00am to 12:30am

For support relating to Metropolis, Titan or for assistance with your gaming machines, please call 1300 POKIES (765 437)