Partnering with you to achieve your goals
Let’s embark on this journey together.
Our Customer Success Team plays a crucial role in empowering clients to reach their full potential. With a strong emphasis on customer service excellence, partnership and collaboration, our team goes above and beyond to equip clients with the skills and knowledge needed to achieve their goals.
The team is a diverse group of professionals with backgrounds in a variety of different industries, they provide system and technical support to both external clients (clubs, hotels and casinos) as well as to our internal clients (sales; IT; training; products; technicians and warehouse).
Inbound calls are handled by our new intelligent business application that can classify, prioritise, and assign inquiries to help us maintain quality of service even when customer demand spikes.
Our Customer Experience Team is available 7 days a week: Monday – Thursday between 8am – 12.30am, Friday 8am – 1.30am, Saturday 9am – 1.30am & Sunday 9am – 12.30am (Closed Christmas day and Good Friday).
Our Trainers aim to empower your team by helping them to develop the necessary skills to operate efficiently within their roles. They ensure all your training needs are met and that the training experience is enjoyable.
Training - New Venue
Whether your venue has 3 machines or 300, we can provide training to suit your needs.
In small or large groups, with a focus on hands on training wherever possible.
We connect with you via our conferencing facilities to provide one on one or small group training.
Groups are welcome to visit our office to attend training in our fully equipped showroom.
Odyssey’s market leading online training platform provides access to a wide range of Odyssey specific courses, quizzes and over 150 training videos.