Gaming Services

As a Licensed Monitoring Operator (LMO) in Queensland, Odyssey has significant responsibilities to ensure that the appropriate information is collected and delivered to the government, and that the gaming equipment installed into clubs and hotels is the correct type and has been approved by the regulatory authority. There are numerous legislative and administrative compliance requirements that are addressed by Odyssey on a day to day basis, to ensure gaming operations are allowed to continue across our network.

Odyssey Gaming provides personalised service for the repair and maintenance of all gaming machines. Our dedicated technicians are assigned to specific QLD regions to ensure that they can build a rapport with their client base and understand the requirements of the venues in their area.

Each technician is equipped with an extensive range of parts to cater for all brands of gaming machines. Teams are also supported by dedicated Odyssey service warehouses throughout QLD, which hold a wide range of spare parts. Our warehouses work hand in hand with our in-house repair centre to provide clients with timely service turnarounds.
Technicians are available 7 days a week from 8am to 10pm and are supported by the Odyssey Customer Support Team, who manage all gaming machine service requests.

For service requests please contact the Odyssey Support Centre on 1300 765 437.

Client Services, is a dedicated team responsible for overseeing the scheduling and coordination of all site job requests.

The team is the first point of contact for venues when they have placed gaming machine orders/conversion orders or have new gaming room plans approved.

The team manages the ongoing communication between Odyssey, OLGR, our venues, technicians, manufacturers, and third-party providers in order to understand and assist with the planning of gaming machine and room changes.

Odyssey Gaming’s regulatory obligations are extensive, and compliance is imperative for effective ongoing operation in our highly regulated industry.

The compliance department works closely with stakeholders within Odyssey and maintains relationships with regulatory authorities such as the Queensland Office of Liquor and Gaming Regulation. We also work with licensed gaming venues, electronic gaming machine manufacturers and third-party suppliers of regulated systems and hardware.

In addition, to ensure ongoing compliance within the Odyssey network, we can assist licensees with regulatory queries and provide advice on when to contact OLGR directly.